The new low-code solution replicates the functionality of their legacy core system for a fraction of the cost of rebuilding using traditional coding. It introduces a modern cloud architecture to support the regulator’s strategic direction.
For regulators, legacy systems can limit agility, increase operational risk, and make it harder to respond to changing regulatory and safety requirements. Long replacement cycles and high redevelopment costs often delay necessary modernisation.
This case shows how a cloud-native rebuild enabled a national regulator to replace a critical legacy system in months rather than years — improving performance, security, and service delivery while creating a scalable foundation for future regulatory needs.
+ The Challenge
The independent regulator was managing its operations via a 10-year-old legacy platform that was no longer fit for purpose. The system included dual portals – an internal portal for regulatory staff to manage licenses, incident reporting, safety audits and compliance, and another portal for external operators to submit applications, reports and data.
Over the years, numerous development teams made various system changes, resulting in a fragmented user interface (UI) and inconsistent user experience. Further, the legacy system was slow, hindering the regulator’s ability to manage operations and evolve the system easily and efficiently. Due to the mission-critical nature of the system, the regulator sought a cost-effective solution that could be implemented rapidly without sacrificing quality.
+ The Solution
The independent body rebuilt its core system in only 9 months using the OutSystems AI-powered low-code platform. The modern solution consists of a regulatory portal for 300 users, an operator portal for 3000 users, a mobile app for duty officers and a back-office app for administrators.
It replicates key functionalities – licensing management, accident andincident reporting, safety audits, and network data management – while vastly improving the user interface and user experience. It offers enhanced usability, consistent UI, and seamless navigation, significantly boosting user productivity. The platform’s agility and modern architecture ensure scalability and ease the integration of future enhancements.
+ The Results
+ Core legacy system was rebuilt in months, not years.
+ Built for a fraction of the cost of traditional development, withminimal disruption
+ Unified and consistent interface and improved user experience
+ Improves system performance and is secure by design
+ Lowers total cost of ownership for implementation and ongoing maintenance
+ Significantly improves service delivery for the community
+ Enhances safety compliance and governance
+ Scalable system with modern architecture that makes it easy toimplement new functionality
+ Builds internal competencies and supports many use cases withoutcreating organisational complexity.
